Solutions organised around the outcomes you need
Address operational bottlenecks, cyber risk, customer experience, compliance and growth with connected technology programmes.
Business process automation
Replace fragmented spreadsheets, paper approvals and repetitive work with traceable digital workflows.
- Workflow mapping
- Role-based approvals
- Notifications and escalations
- Performance dashboards
Cybersecurity transformation
Build a measurable security programme across governance, technology, people, suppliers and incident readiness.
- Maturity assessment
- Risk-based roadmap
- Control implementation
- Independent validation
Cloud transformation
Move workloads safely, improve reliability, strengthen backups and control infrastructure cost.
- Readiness and architecture
- Migration planning
- Secure configuration
- Managed operations
Digital customer service
Create mobile-first portals, self-service journeys, integrated communications and responsive support.
- Customer portals
- Booking and payments
- CRM integration
- Omnichannel notifications
Data-driven decision making
Unify operational data into trusted dashboards, alerts, forecasting and executive decision support.
- Data integration
- BI dashboards
- Predictive analytics
- Governed AI use
Disaster recovery & continuity
Protect critical services with tested backups, recovery priorities, alternate operations and response plans.
- Impact analysis
- Recovery architecture
- Scenario exercises
- Continuous testing
Government digital services
Accessible citizen portals, secure case management, data exchange, reporting and public-service workflows.
- Citizen-centred design
- Auditability
- Interoperability
- Low-bandwidth delivery
Fraud detection & identity
Combine identity checks, transaction rules, behavioural signals and human review to reduce abuse.
- Risk scoring
- Audit trails
- Case management
- Privacy safeguards
Digital commerce enablement
Launch secure marketplaces, subscriptions, payments, inventory, customer engagement and analytics.
- M-Pesa and payment integration
- Order and fulfilment workflows
- Customer analytics
- Security monitoring
Move from symptoms to a sustainable operating model
Zofty Labs assesses the current state, defines the target state, prioritises risks and value, then delivers in controlled stages with adoption and support built in.
- Define the measurable outcome and affected stakeholders
- Map current processes, systems, data and pain points
- Identify security, privacy, legal and operational risks
- Design the target architecture and implementation roadmap
- Deliver, validate, train, measure and improve