Zofty Labs Limited
Support that keeps technology useful
Service desk, managed operations, product support, knowledge resources and clear escalation pathways.
CriticalP1
Active outage, severe compromise or business-critical service unavailable.
HighP2
Major degradation, high-risk vulnerability or substantial user impact.
StandardP3
Limited impact, standard incident, access issue or operational request.
RequestP4
Advice, change request, training, documentation or planned enhancement.
Submit a ticket
Tell us what is affected and how urgent it is
Existing clients should include the product, environment, impact, first observed time and any safe diagnostic evidence.
Support email: [email protected]
Frequently asked
Support questions
Describe the affected product or service, users, business impact, when it started, recent changes and any error message. Do not send passwords or private keys.
Response and resolution targets are defined by the client’s support package or service-level agreement and depend on priority and support coverage.
Yes, after a technical, security, documentation and maintainability assessment. Transition scope depends on access, licensing and system condition.